Skip to content
HomeServicesAboutIndustryPricingPodcastBook a Call
AI Agent Training

Your agents practiced on your customers.
Ours practiced on AI.

Before an Expivia agent takes their first live call, they have already handled dozens of AI-simulated conversations that feel real. After a rough call, they practice that exact scenario again before their next shift. That is REDO.

See It In Action

REDO AI Training Demo

REDO — AI Training Simulation

Live REDO session. AI simulates a real customer scenario. The agent practices before going live.

The Difference

Traditional training vs. REDO.

Traditional BPO Training

A week of classroom slides and role-playing with other trainees. Maybe a supervisor reads from a script. Then they go live.

The first real customer is the first real practice. If the agent freezes, the customer pays the price.

When agents struggle on a specific call type, the fix is "more coaching." Which means a supervisor sits with them for an hour next week. Maybe.

30 to 50% of new agents leave within 90 days. Most were never ready to begin with.

Calls before going live0 real practice
Targeted remediationManual, slow
90-day turnover30-50%
Time to proficiency6-8 weeks
Expivia + REDO

AI simulates real customer calls with your actual scenarios, your scripts, your edge cases. The agent handles them like they would a real call. Voice, tone, pressure, all of it.

By the time they take their first live call, they have already handled dozens of practice calls that felt real.

When OttoQA flags a low score on a specific call type, REDO generates that exact scenario. The agent practices it before their next shift. Not next week. That day.

Agents show up ready. They stay longer. The numbers prove it.

Calls before going liveDozens of AI sims
Targeted remediationSame day, AI-driven
90-day turnoverSignificantly lower
Time to proficiency2-3 weeks
The Loop

OttoQA finds it. REDO fixes it.

Most contact centers find problems and schedule coaching for next week. We find problems and fix them the same day. Here is how.

1
Agent takes a live call.
Business as usual. The call happens. Could be great, could be rough.
2
OttoQA scores it instantly.
100% of calls scored automatically. Quality, compliance, sentiment, coaching flags. If the agent struggled with empathy on an escalation call, OttoQA catches it in minutes.
3
REDO generates that exact scenario.
Not a generic training module. The specific type of call they struggled with. An angry customer disputing a charge. A confused patient asking about coverage. Whatever it was, REDO recreates it.
4
Agent practices before their next shift.
Not next week. Not at the next team meeting. That day. They run through the simulation, get feedback, and build muscle memory on the exact thing that tripped them up.
5
Next time that call comes in, they are ready.
Score goes up. Customer gets a better experience. Agent feels confident. Nobody else in this industry can close that loop this fast.
A pilot does not learn to fly by taking passengers. A surgeon does not learn by operating on patients. Why would a contact center agent learn by handling your customers?
That is the question REDO answers.
New Hire Training

Ready on day one. Not day sixty.

Every new Expivia agent goes through REDO before they ever touch a live call. Here is what that looks like inside our 14-day implementation.

Days 1-3
Discovery + Scripting
We learn your business, your call types, your edge cases. REDO scenarios are built from your actual customer interactions.
Days 4-11
REDO Simulations
Agents practice your calls with AI customers. Angry callers, confused callers, edge cases, compliance scenarios. Dozens of reps before going live.
Days 12-14
Live + OttoQA Monitoring
Agents go live with full OttoQA scoring from call one. Any issues get caught immediately. REDO retraining kicks in same day.
See how REDO trains agents before they ever talk to your customers.

14 days from signed SOW to live calls. Agents show up ready.

Book a Discovery Call
Or call: 877-766-7822