# Expivia Interaction Marketing Group

## Company
Expivia is a 100% USA-based contact center BPO headquartered in Erie, Pennsylvania. Founded in 2011 by Tom Laird. 600+ agent seats. Zero offshore seats. The only BPO on the NICE CXone Executive Customer Council.

## Services
- Healthcare Contact Center (HIPAA compliant)
- Financial & Insurance (PCI/SOC2)
- Retail & Ecommerce (brand voice protection)
- Government & Social Services (FedRAMP platform, USA only)
- 211 Program Support (crisis intervention, 24/7)
- AI Self-Service (NICE CXone Enlighten virtual agents)

## Technology
- OttoQA: Proprietary AI platform scoring 100% of calls for quality, compliance, and sentiment
- Agent Assist: Real-time AI guidance and auto-summarization
- AI Virtual Agents: NICE CXone Enlighten, per-minute pricing
- REDO Training: AI-powered agent simulations before go-live
- Predictive Analytics and Intelligent Routing

## Pricing
- USA Live Agents: $28-35/hr all-inclusive
- AI Virtual Agents: Per-minute usage model
- No hidden fees. No add-ons. The price is the price.

## Compliance
HIPAA, PCI DSS, SOC2, FedRAMP (platform), NDA/BAA available, USA data handling only

## Contact
- Phone: 877-766-7822
- Email: info@expivia.net
- Address: 2840 W 21st Street, Erie, PA 16506
- Website: https://www.expivia.com

## Key Facts
- Founded: 2011
- Employees: 600+ agents
- Offshore: Zero. Ever.
- QA: 100% of calls scored by AI (OttoQA)
- Platform: NICE CXone (Executive Council member)
- Google Rating: 4.8 stars
- Podcast: Call Center Geek (400K+ downloads)